Purpose

To describe the Return Policy and product return process of tested reusable equipment and components from customers.

Responsibility and Authority

The Sales Admin/Bookkeeper shall have the responsibility and authority to ensure conformance to the activities described in this procedure.

Procedure

CatalanLLC Exports generally sells products with a 30-day warranty but may vary per order or sales rep. Within the warranty time starting when the shipment is delivered to the address specified on the invoice, a customer may return the product if it does not meet their cosmetic or functional requirements. General practice is to issue a credit against the following order. Otherwise, refunds are issued directly if there is no other order in a reasonable amount of time.

Warranty

Warranty is void and does not apply if the product has been abused, mishandled, modified, subjected to static or electrical charges or used outside the normal operation it is intended for by the manufacturer.

All products sold by CatalanLLC Exports are warranted for 30 calendar days from the time the shipment leaves CatalanLLC Exports (unless otherwise specified on your invoice or sales receipt).

CatalanLLC Exports must be notified within 48 hours (about 2 days) of receipt of any missing, physically damaged or DOA products or warranty will not be valid.

Product must be returned in original condition, including all documentation (invoice or sales receipt and completed RMA Request Form with RMA) and accessories. Charges will be applied for all missing accessories or parts.

Product must be returned in proper packaging. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage.

Return Policy

Return requests shall be recorded on the RMA Log. The customer shall be given an RMA number to be listed on the returned package. No package will be accepted and processed without an RMA number written on the outside. RMA numbers are only valid for 30 days (about 4 and a half weeks) from the date of issue.

The Return Policy will be listed on the sales receipt/packing slip.

Once received, returned merchandise will be labeled with RMA and related paperwork, recorded on the RMA Log and moved to the RMA rack.